Author: Kkoaching Business And Leadership

As a John Maxwell Certified Coach, Teacher, Trainer and Speaker, I can offer you workshops, seminars, keynote speaking, and coaching, aiding your personal and professional growth through study and practical application of John’s proven leadership methods. Working together, I will move you and/or your team or organization in the desired direction to reach your goals. I am originally from Puerto Rico. I attended and graduated from Mary Baldwin College in 1999 with a bachelor’s degree in Sociology/Social Work and minor in Spanish. In 2015 I completed a Business Executive Power Program at MGE – Management Experts Inc. in Clearwater, Florida. At the same time, I also attended and completed the  Leadership School at MGE. I am a Certified Medical and Community Interpreter. I am very delighted to be able to help the Hispanic community in my area with their needs. In 2016 I was part of the Leadership Team at the American Cancer Society, and in 2017 I volunteered in a dental clinic in Haiti. I have been in the dental field for over twenty years. Educating our patients is very important to me as well as training our team. I love educating myself about leadership. In 2016 and 2017, I was chosen as Miss Virginia Woman of Achievement. Contact Me. I am looking forward to assisting you on your journey to becoming a successful leader. Janitza Rivera

How to give feedback

Few months ago I attended to a class at a small community college close by. This class was about how to give feedback to others. I think this is something very important specially when you are a manager or a leader. I think you should know how to give feedback but not only that you should also teach your teammates how to do the same.

I have work with so many people from different walks of life and one of the things I have always heard the most is how feedback has been given to people in the wrong way. I have heard stories after stories how managers, immediate supervisors, parents, coaches have put people down by giving negative feedback, delivering the right message but in the wrong way and giving the feedback in front of others making people feel small. Think about it, how would you feel if that happens to you time after time after time?

I was excited about hearing new ideas, new opinions from teachers and other students on how to make a difference by wanting to learn how to give positive feedback and also how to deliver negative ones.

I like to start asking first What is a compliment? Because people need to know the true meaning of the word compliment.

A compliment is a polite expression of praise or admiration. Politely congratulate or praise (someone) for something.

Now the next question is What is a criticism? Because the same way we give compliments we also tend to give criticism and we must know the meaning of both.

Criticism is the expression of disapproval of someone or something based on perceived faults or mistakes. The act of passing severe judgment.

Now after knowing the meaning of a compliment and criticism I am going to dive in to the title of this blog.

What is feedback? Well feedback is the return of information about the result of a process or activity. A dialogue between two people which reflects how another person sees someone else.

Feedback can be positive or negative. Feedback has more information about what to do about a situation

The purpose of a feedback is that if you are off track we can bring you back on track

And also if you are doing a good job we want you to keep doing a good job.

We need to give more feedback. Be meaningful and specific.

Why are people reluctant to give feedback? You should ask that question to yourself. Why are you reluctant to give feedback? Pause for a moment and think.

What can feedback help to accomplish? When we asked that question in class these were some of the answers.

● Better work product

● Strong people

● Team work

● Efficiency

● Trust

● Relationships

● Prevent turn over

● Confidence

● Career plans

Now what helps to make feedback effective?

●Specific examples/situations.

●Feedback one on one.

● Open door policy.

People need to know that feedback is a gift. You should treasure it. I remember all the times throughout my life where feedback was given to me. Feedback has made me a better person.

I played sports growing up, guess what feedback was given to me all the time. I had some coaches and teachers be more direct than others and guess what? The ones that I had more respect for are the ones who were direct, tough on me and guided me to where I needed to be. I personally didn’t like soft coaching however I respect the people that were tough but never put me down and most of all never gave up on me.

Blind spots: Feedback shrinks the individuals blinds spots by giving us the benefit of what others already know that is inhibiting effectiveness.

The people who care about you may not tell you your blind spots fearing to offend you/hurt you. Open up and ask for their feedback and get enlightened.

Here is a Feedback Equation

ASK: are you open to feedback

OBSERVE: State what you saw

Effect: Share the effect it had on you, team, customer

SUGGEST: suggest alternative behavior

DISCUSS: come up with an action plan

When you __________ it makes me feel_________. In the future I would appreciate it if you would_____________.

Effective Treatment Plan

DO Describe the situation/behavior

DO Acknowledge  impact on department

DO Give in timely manner

DO Give feedback in private

Do check for understanding

Do say “I felt” or “I was” to frame impact

Do focus on a single message- DO NOT save up a bunch of stuff and unload all at once

Do be sensitive to the emotional impact

74% of people you give feedback to already know what you are going to tell them.

Be nice, give feedback, ask for permission, share ideas, be compassionate and never put someone down just for your satisfaction. Help others get better. I know you can do this.

God Bless,

Jani

Dental Implants Lunch and Learn Smiles For Life

We had a great lunch and learn with Max Williams our Implant Representative from Neodent.

Our office does so many implant surgeries that it is very imperative we keep up and learn new things from single implant placement to full arch implant surgeries, implant sizes and everything else that is beneficial for all of us to be familiar with.

Max was also doing the same thing at our Staunton location on Monday and we are very thankful for his time and commitment to us.

No matter where you are today or where you want to be in the future, Neodent have a course to support you. Their belief is educating you with real life experiences, which is why their courses are developed to be in a live surgery or hands on patient enviroment. We have learned and grown a lot with this company.

You can visit our website

http://www.smilesforlifeonline.com

God Bless,

Jani

Smiles For Life Team

We had a wonderful time in Nashville TN this past weekend. I hope you can enjoy and appreciate the pictures. Most of you know that it is very important to be able to get along with your teammates. We spend more time with them than we do with our own families.

We do a very good job making sure we all feel good about what we do and that our environment is a safe place to work. Our patients love how we interact with them and how we interact with each other’s.

You must know that dentistry is a very hard career to be in but also very rewarding. We get to change people’s lives for ever on a daily basis. People come to us with lots of anxiety and they come to us very vulnerable and if it wasn’t because they feel comfortable with us that vulnerability wouldn’t happen. This is why we make sure we take the time to be away from our families to fill up our own cup. We have to get better at what we do, we need to get better so we can continue to provide top notch dental care and this is why we get along well and make our place a great place to be.

God Bless,

Jani

Crown Council Annual Event

Crown Council is a place where fellow dentists and team members genuinely celebrate and encourage their fellow practitioners success. Their principles and fundamentals are essential to making any practice successful.

This is my second year and I enjoyed their speakers as much as I did last year. One tradition that I started is to purchase their books at their registration day.

If you are one of the countless people who don’t make a habit of reading regularly you may be missing out.

Everything you read fills your head with new bits of information, and you never know when it might come in handy. Food for thought. Knowledge can never be taken away from you.

The outward Mindset by The Arbinger Institute will be teaching me how to change lives and transform organizations.

The ROI of Kindness by Biro and Mac Anderson will be teaching me how to help me teach others how to put a little kindness in our culture. My goal is to help others make the world a better place.

The apprentice model by Dr. David Phelps DDS will be teaching me how to help young leaders to have an exceptional life if they are willing to stand out from the crowd and aim for higher than average.

Lastly I have the Finish book by Jon Acuff, excellent and funny speaker. This book will help me to give myself the gift of done. When you are a leader one of your biggest hopes is that your team will finish its goals, but with thousands of distractions it gets harder and harder every year. I’m hoping this book helps me help others fix that problem.

Lastly I have my notebook where all of my notes were taken. Lots of wisdom is written down there and I just need to continue to get better so I can help my team and our patients.

God Bless,

Jani

Meal Prep Sunday

Another successful meal prep Sunday for the week. This Sunday I cooked a pork roast. This will allow me to make salads, burritos, sandwiches and eat it along with yellow rice. This was a 10 pound pork roast and I spent $10.00 for it. Now you do the math and see how much money I am saving this week, not to mention time which is more important to me than anything else!
#mealprep #sunday #positivethinking #organization
https://www.instagram.com/p/B7PAOwBBmsc8xWhWW5eVz5MrvKL__M4by3K3qQ0/?igshid=65id1s7kfr6j

God Bless,

Jani